01 / The broken workflow
Complaint handling requires manual reading of history, images, emails, notes and conditions before anyone feels ready to reply.
From complaint to case brief
Collect customer message, history and internal rules into a case brief with a recommended next step.
02 / Who feels the pain
Customer support, quality teams, finance and operations teams handling repeated complaint types.
03 / Typical inputs
Customer message, Order data, Images, Previous emails, Terms or internal guidelines
04 / AI-assisted workflow
AI structures the case, extracts facts, flags missing documentation and drafts an internal assessment.
05 / Human approval
The responsible person approves the assessment and customer reply before anything is sent.
06 / Output
A case brief with timeline, facts, missing documentation, recommended action and reply draft.
07 / Good-fit signals
Repeated complaint categories, Need for consistent assessment, History is spread out, Replies require approval
08 / Metrics to track
Case preparation time, Missing documentation, Escalation quality, Correction rate
09 / Recommended starting service
Manual Work Audit
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Describe how this pattern shows up in your team. SiteDokAI will reply with a practical next step, including if AI is not the right first step.